Track Your Shipment
Enter your tracking number to see real-time status updates from pickup to confirmed delivery.
From Pickup to Delivered
Pickup Scheduled
Your shipment is collected from the origin address and scanned into the system.
In Transit
Shipment moves through our optimized delivery network toward the destination zone.
Out for Delivery
Your package is loaded onto a delivery vehicle and heading to the destination address.
Delivered
Shipment successfully handed over. Delivery confirmation sent automatically.
Understanding Your Tracking Status
Shipment Created
A tracking number has been generated. The shipment hasn't been picked up yet. Pickup is scheduled or pending collection.
Pickup Complete
Your package has been collected from the origin address and scanned into our delivery network.
On the Way
Your shipment is moving through our network. Transit time depends on selected service level and destination zone.
With Delivery Driver
Your package is on the delivery vehicle and scheduled for delivery today during normal delivery hours.
Successfully Delivered
Your shipment has been delivered and confirmed. A delivery notification has been sent to the recipient.
Requires Attention
An issue occurred with the delivery — such as address not found, recipient unavailable, or access restricted. Action may be required.
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Redirect DeliveryChange the delivery address while your shipment is in transit.
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Reschedule DeliveryRequest a different delivery date or time window that suits you.
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Hold for CollectionPlace your delivery on hold and collect it at a convenient time.
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Delivery InstructionsLeave special instructions for your driver — safe place, neighbor, etc.
In Control of Every Delivery
Tracking is just the start. Through your Account Access Console you can redirect, reschedule, or place any active delivery on hold — all in real time without contacting support.
Tracking FAQ's
Where do I find my tracking number?
Your tracking number is emailed to you when a shipment is created. It also appears in your Account Access Console under Shipments. The format is PSX-YYYYMMDD-XXXXXX.
Why is my tracking not updating?
Allow 30–60 minutes after pickup for the first scan. If 24 hours have passed with no updates, contact our support team with your tracking number.
My shipment shows delivered but I haven't received it.
Check with neighbors or your building's mailroom first. If still unresolved after 24 hours, contact support and we'll investigate immediately.
Can I track multiple shipments at once?
Yes. Use the Multi Tracking tab above to enter multiple tracking numbers and view all statuses in one place. Or sign in to your Account Console for full shipment history.
What does "Delivery Exception" mean?
A delivery exception means something prevented successful delivery — wrong address, no one available, or access issue. Check the tracking details and contact support if action is needed.
How do I track a return shipment?
Return shipments use the same tracking system. Enter the return tracking number above or manage your return through the Account Console under Manage Returns.
Need Help With Your Shipment?
Our support team is available to help with tracking issues, delivery exceptions, or anything else you need.
Still need help?
Call us at +1 (000) 123-4567 or email support@primeshipexpress.com