SCHEDULE A PICKUP
We Come to You. On Your Time.
Prime Ship Express provides reliable, flexible shipping solutions designed for everyday consumers and growing businesses.
Pickup Options Built Around You
We understand that every shipper operates differently. Choose the pickup style that fits your workflow.
I Ship Occasionally
On-Demand Pickup
Need us today or tomorrow? Schedule a one-time pickup when it works for you.
- Scheduled pickup windows
- Direct confirmation
- Ideal for returns or occasional shipments
I Ship Regularly
Recurring Pickup Coordination
If you ship multiple times per week, we can coordinate regular pickup days that work for your schedule.
- Set preferred pickup days
- Adjust with notice
- Simple coordination
How It Works
Schedule in 3 Simple Steps
Not Going to Be Home?
If you won’t be present during pickup, please place your package in a safe and accessible location that has been clearly described during booking.
Make sure:
- The package is labeled
- It is protected from weather
- It is easy to locate
If we’re unable to access the package, we will contact you to reschedule.
Need to Reschedule?
If your plans change, please contact us before your pickup window.
We’ll coordinate the next available time.
Returns Made Simple
Need a return pickup?
Request a standard pickup and we’ll coordinate the collection window with you.
Frequently Asked Questions
How do I schedule a pickup?
You can schedule a pickup by submitting a request through our booking form or contacting us directly. Once your request is reviewed, we will confirm your pickup window.
Do you charge for pickup?
Pickup fees may apply depending on your location, shipment size, and frequency. Recurring or higher-volume accounts may qualify for adjusted pickup rates.
Pickup pricing will be confirmed before scheduling.
How far in advance should I book?
We recommend scheduling at least one business day in advance. Same-day pickup may be available depending on route capacity.
What areas do you currently service?
Pickup availability depends on your location. Enter your address during booking or contact us to confirm service coverage within our active zones.
What types of shipments do you pick up?
We currently handle standard parcel shipments within our supported size and weight limits. For larger shipments, please contact us before scheduling to confirm eligibility.
Do you offer recurring pickups?
Yes. If you ship regularly, we can coordinate scheduled pickup days based on your needs and route availability.
Recurring pickups are arranged directly with our team.
What happens if I’m not available during pickup?
If you won’t be present, your package must be placed in a clearly described, safe, and accessible location.
If we’re unable to access the package, pickup will need to be rescheduled.
Can I reschedule my pickup?
Yes. Please contact us before your scheduled window to request a new time.
Rescheduling is subject to route availability.
What if my package is not ready?
If the shipment is not available at the confirmed pickup time, a new pickup request will need to be scheduled.Yes. Please contact us before your scheduled window to request a new time.
Rescheduling is subject to route availability.
Do you provide packaging or labels?
Customers are responsible for properly packaging and labeling shipments before pickup. At this time, packaging supplies are not provided during pickup.
How will I know my package was picked up?
Once your shipment is collected, processing updates will begin based on your selected service. Tracking updates will follow after intake.
What if I need to cancel a pickup?
Please contact us before your scheduled pickup window to cancel. Once a driver is dispatched, cancellation may not be possible.
Do you guarantee pickup times?
We provide pickup windows rather than exact arrival times. While we work to arrive within your selected window, timing may vary due to traffic or route conditions.
Can businesses open accounts?
Yes. Businesses that ship regularly can request account setup for streamlined scheduling and coordination.